Terms & Conditions

Terms and Conditions

The following Terms and Conditions apply to the use of this website as well as all transactions conducted through the site.

Please note: We do not ship to Hawaii or Alaska.

Free Shipping on Purchases Over $250

We provide free shipping on products over $250. Due to location and product limits, a small shipping fee may be required on a small subset of products. Products that may not qualify are listed in the product description and include: AM2020, AM3020, CSC1413, CSC1913, CSC3018, TF5517, JS5517.

States that may result in a shipping fee include: CA, CO, FL, ID, IL, IN, KS, LA, MO, MS, NC, NJ, NM, NV, PA, OK, SD, TX, UT, WA, WY.

Questions about free shipping? Email support@acme-safes-for-sale.com. You can also place the order, and if shipping isn’t possible, we will notify you and issue a full refund.

Shipping and Delivery Policy

In the Phoenix market, safes are delivered curbside at no cost by either ACME, a freight carrier, or the manufacturer.

Outside Phoenix, all safes are shipped curbside via freight directly from the manufacturer at no cost. Delivery typically takes 3–21 days depending on the model.

Curbside delivery means the safe is dropped at the curb near the street. Move-in and bolt-down service is available only in the Phoenix area and pricing varies based on safe size and weight.

Your delivery location must allow access for a freight truck. If a freight truck cannot reach your property (dirt roads, no turnaround space, etc.), refunds and cancellations fall under Return & Cancellation Policies.

Additional Delivery Charges

Free shipping and move-in pricing assume ideal delivery conditions. Additional charges may apply for:

Change truck fee – If a smaller truck is required to reach your location.
Holding fee – If delivery is delayed because you cannot accept the shipment within 1–2 days of carrier contact.
Extra moving fees – If you request garage delivery or non-curb placement without pre-arranged service.
Stairs or obstacles – Additional labor fees if extra work is required (unpaved routes, tight hallways, floor protection, etc.).
No-show fee – If delivery is attempted but you are unavailable:
- Freight delivery: redelivery cost + 25%.
- Local ACME delivery: charged at the “move-in” rate on the product page.

These charges are the customer’s responsibility. If unpaid and ACME is billed, ACME may return the safe to us and deduct all associated charges plus restocking fees from your refund.

Inspection Policy

All freight deliveries must be inspected at delivery. If damaged, refuse delivery. Refused damaged safes will be replaced or fully credited.

If a damaged safe is accepted at delivery, only the manufacturer’s warranty applies. Manufacturer warranties do not cover freight damage once accepted or any installation costs.

For non-freight carriers (small parcel companies such as UPS, FedEx, and USPS — not freight trucks), follow the steps below under “Returns of Damaged Products from Non-Freight Companies.”

Return and Cancellation Policies

Returns are allowed for non-damaged, non-defective safes up to 14 days after delivery. Refunds are processed within 10 business days.

Unshipped Orders / Customer Cancellations

Refund: 100% if cancelled within 72 hours. After 72 hours, refund is product price minus 10% cancellation fee.

Shipped, Unopened Safes

Refund: Product price minus 25% restocking fee and all shipping costs (to you and back to us), whether or not you were originally charged.

Opened Safes

Refund: Product price minus 25% restocking fee, re-palleting/repacking costs, and all shipping charges. If incorrect due to our error, we will exchange or refund in full.

Returns of Damaged Products from Freight Shippers

Photograph box damage before opening.
Open and inspect safe, photograph any damage.
Refuse delivery and notify the freight company.
Send photos by replying to your order confirmation.

Refund: Replacement safe issued upon receipt of photos. If no photos, replacement issued after safe is returned and inspected.

Returns of Damaged Products from Non-Freight Companies (UPS, FedEx, USPS, and similar small-parcel carriers)

“Non-freight companies” means carriers that deliver by standard parcel service such as UPS, FedEx, or USPS — not freight trucks, liftgate trucks, or palletized curbside delivery.

Photograph any damage to the box or packaging before opening.
Open the box, inspect the safe, and photograph any damage.
Email the photos by replying to your order confirmation.

Refund: We will arrange for return and send a replacement. If photos are not provided, the product is considered accepted as-is.

Custom or Non-Stock Products

Includes custom-made safes, modified safes, AMSEC BFX/BFII models, RSC/TL-15/TL-30 safes, non-standard colors, left-hinge doors, etc.

Within 72 hours: full refund.
After 72 hours but before shipping or manufacturing modification: refund minus 10% stocking fee.
After shipping or modification: non-refundable and non-returnable unless refused due to delivery damage.

Delivery Attempted but Not Made

Freight delivery: Refund = purchase price minus 25% restocking fee and all shipping charges both ways.
Local ACME delivery: Refund = purchase price minus 25% restocking fee and local move-in labor cost.

Returns of Safe Locks

Safe locks are difficult to install. Ensure you are capable before purchasing.

Refund: Product price minus 25% restocking fee and original shipping. Buyer pays return shipping. No returns on opened locks.

Reseller Cancellation of Orders

ACME Locksmith reserves the right to cancel any order for any reason. Full refund will be issued and the customer notified by email and voicemail.

Warranty

Once delivered, only the manufacturer’s warranty applies. Contact the manufacturer for troubleshooting. If you are inside ACME’s service area and you request us, the manufacturer may dispatch ACME to repair under warranty after phone troubleshooting fails.

Test the safe before installers arrive. ACME is not liable for third-party labor or travel fees.

Installation or bolt-down fees already performed are non-refundable.

Minor variations in materials, color, or layout due to manufacturing or screen display differences are not grounds for return without restocking and shipping fees.

Phoenix Area – Move-In and Bolt-Down Services

Service only in standard coverage area.
No stairs and concrete path assumed. Extra charges if conditions differ.
Safes 300+ lbs must be ground-level unless elevator is available.
Freight deliveries must arrive before 2 PM, Monday–Friday, or installation moves to next business day.
Call ACME at least 24 business hours before delivery with your scheduled date.
Technicians may arrive after freight drop-off; safe may sit curbside for hours.
No bolt-down on post-tension slabs. All bolt-downs at buyer’s risk.
Moving a safe indoors is at buyer’s risk; damages to walls/floors are possible.

Clearance Requirements

Safes over 400 lbs require 18" of clearance on all sides and 24" overhead. Without this space, delivery may incur extra fees or be treated as a wrong-size return (25% restock + labor).

Damage Discovered During Installation

If our technician discovers the safe is damaged at arrival, we will assist in arranging a return or replacement. Replacement or refund will be subject to fees under the Return and Cancellation Policies, including delivery attempt fees, especially if the damage was not documented and refused at delivery.

Pathway Preparation

Your move-in quote assumes a clear, flat, ground-level path. Extra work (removing items, building ramps, etc.) will incur additional charges at time of service.